We confirmed this was a hack and shut the VM down. “The bot identified that this was atypical behavior for the customer. “One bot detected non-compliant customer behavior-a new VM was set up in a new region,” said Zeller. Bots automatically scan all of Logicworks’ accounts to look for behavior that is not in compliance. Then they become the customer’s long-term operations partner, managing, and monitoring the solution.īest practice security and compliance enforcement is included in tier three as well. Leveraging Service Catalog, CICD, and their own DevOps, Logicworks creates a best practice cloud solution for their customer. Microsoft Azure provides a variety of compute options, based on the latest Intel processor technologies. These reports help to choose the right VM size to perfectly fit customer workloads. The customer dashboard relies on Logicworks own OSS and an open-source DevOps monitoring tool, VictorOps, to provide customers timely information.Ĭustomers need a deep level of reporting for utilization and costs and CloudHealth has custom report options to provide these insights. Logicwork’s managed service offerings are supported by CloudHealth to offer best practice reporting, ROI recommendations, and rightsizing recommendations. Flexibility is key to creating a custom system that a client loves to use, and sometimes, that means integrating a tool that already works for them. Alerts generated by third-parties are operationalized through Logicworks system to ensure continuity. If a customer already has an existing integrated monitoring system, Logicworks can integrate it with their monitoring hub to see the full picture. Logicworks uses both internal operations automation systems and third-party solutions. Second-tier services focus on monitoring, tier-one services, and support 24/7. Logicworks is paid based on the savings they help the customer enact. Basically, Logicworks conducts a review of a customer’s existing Azure account, helps them right size it, and seeks out savings. The first service tier is long term managed services focused on cost management, powered by CloudHealth. Logicworks then creates a reference architecture design, builds it, and helps the customer migrate.Ĭore managed services product of Logicworks has three levels of service. The process begins with discovery and an in-depth assessment of current structures. It’s a complete breadth of services: infrastructure migrations, DevOps implementations, and secure network design. Logicworks is leveraging Azure in three practice areas that are applied to their vertical focus in Finance and Healthcare.įor customers who seek professional services to aid their cloud adoption, Logicworks crafts a strategy to plan and migrate solutions and build out cloud solutions. By automating processes, developing our own IP, and partnering with ISVs, in a matter of months, we can achieve utilization well before they could even think about migration.” Often when a customer does all the framework involved before migration, they don’t realize the amount of effort and skill required. “Microsoft has compelling proprietary features for moving to the cloud and Azure can be used as a global resource to stretch usability and deploy seamless migrations. “Customer demand brought us to Azure,” said Steven Zeller, Vice President of Product Marketing for Logicworks. As a seasoned Microsoft partner of 20 years, they can accelerate cloud adoption exponentially. Logicworks has been helping customers meet infrastructure compliance, governance, and availability requirements for more than 23 years.
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